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Skills Level 3 ★ Premium

Service Delivery Leader

An advanced check of the knowledge and judgment a senior service delivery manager or head of delivery needs.

  • 45 questions
  • 60 min
  • 5 areas
Start now Get your instant report 2 credits per attempt

Code SDMLD · Service Delivery Management series

1 Answer 45 questions 60 min with a timer, on phone or laptop.
2 Get your report instantly Scores, strengths and what to work on, the moment you finish.
3 Share your certificate Add it to LinkedIn or your CV, with a link anyone can verify.

What it measures

Overall service delivery leadership Average of the five areas.

1 Service strategy and value streams The service value system, value streams, the service portfolio and aligning services to business goals.
2 Commercials, contracts and finance Pricing and contract models, service credits, budgets, margins and the cost of running services.
3 Governance, risk and compliance Standards, audits, risk management, information security and data protection in service delivery.
4 Continual improvement and transitions Improving services step by step, onboarding new accounts, knowledge transfer, automation and AIOps.
5 Leading delivery teams and escalations Leading people, handling senior escalations, managing crises and building a healthy service culture.

Your instant report

  • Overall score and band
  • Scores for each of the 5 areas
  • Strengths and tips for each area
  • Certificate of completion

Taking it on your own? The report and certificate open the moment you finish. When an organization runs it, the organization decides when to share them.

Who it is for

Senior service delivery managers, delivery and account heads, IT operations managers, and professionals preparing for senior delivery or ITIL 4 leadership roles.

The top level of the Service Delivery Management series. Test how well you lead service delivery: strategy and value streams, commercials and contracts, governance, risk and compliance, continual improvement and transitions, and leading teams through escalations. Uses ITIL 4 strategic ideas. 45 questions in 60 minutes.

  • Service delivery
  • Service management
  • ITIL 4
  • IT governance
  • Contracts
  • Continual improvement
  • Leadership
  • ISO 20000
  • Advanced
Where do you stand? Find out in 60 min. No waiting: your report and certificate are ready the moment you finish.
Start now Get your instant report

How it runs

  1. Practice1 questionWarm-up, not scored
  2. Service strategy and value streams9 questions
  3. Commercials, contracts and finance9 questions
  4. Governance, risk and compliance9 questions
  5. Continual improvement and transitions9 questions
  6. Leading delivery teams and escalations9 questions

Question types

Instructions shown before starting

45 questions in 60 minutes, across 5 areas of service delivery leadership. Most questions have one correct answer. For 'Select all that apply' questions, choose every correct option. For situation questions, pick the best action: some other options get part marks. There is no penalty for a wrong answer.

Version 2, published 27 Oct 2026.

The Service Delivery Management series

Take them in order to build up step by step. See the whole series

  1. Level 1Service Delivery EssentialsCode SDMES
  2. Level 2Service Delivery PractitionerCode SDMPR
  3. Level 3 · You are hereService Delivery Leader

Related assessments

Service Delivery Leader45 questions · 60 min · 2 credits Start now ⚡

Ready to take Service Delivery Leader?

Take it yourself with a free personal account (your first credit is on us) and get your report the moment you finish, or create an organization to invite candidates and get a report and certificate for each person.

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