Three assessments from Level 1 to 3 that build on each other. Start with Service Delivery Essentials and move up to Service Delivery Leader when you are ready.
Code SDMES
A beginner check of the ideas every service delivery or IT support professional needs.
Overall service delivery basicsService and value basicsService levels and SLAsIncidents and requestsCustomer care and communication
Code SDMPR
An intermediate check of the practices a service delivery manager or team lead uses every day.
Overall service delivery practiceService level management and reportingIncident, problem and major incidentChange and releaseAvailability, capacity and continuity+1
Code SDMLD
An advanced check of the knowledge and judgment a senior service delivery manager or head of delivery needs.
Overall service delivery leadershipService strategy and value streamsCommercials, contracts and financeGovernance, risk and complianceContinual improvement and transitions+1
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It covers Service and value basics, Service levels and SLAs, Incidents and requests, Customer care and communication, Service level management and reporting and Incident, problem and major incident and more.
Service Delivery Essentials: A beginner check of the ideas every service delivery or IT support professional needs.
Service Delivery Practitioner: An intermediate check of the practices a service delivery manager or team lead uses every day.
Service Delivery Leader: An advanced check of the knowledge and judgment a senior service delivery manager or head of delivery needs.
Start with Service Delivery Essentials (Level 1). Each level builds on the one before it, and your report suggests when you are ready for the next one.
Service Delivery Essentials has 20 questions and takes 20 minutes. Service Delivery Practitioner has 40 questions and takes 45 minutes. Service Delivery Leader has 45 questions and takes 60 minutes.
A report straight away with your score in each area, what is already strong, what is ready to grow and a short practice plan, plus a certificate you can share.
Standard assessments use 1 credit and Premium ones 2 credits per attempt. New personal accounts get their first credit free.
Yes. Organizations can invite people to any level of the Service Delivery Management series in a drive and see everyone's results side by side. With an individual account, you can start a cohort for any level in this series and invite friends or classmates to take it with you at the same time.
Take it yourself with a free personal account (your first credit is on us), or create an organization to invite your team or students to any level.
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