Refund and Cancellation Policy
1. What you buy
TalentMeter sells prepaid credit packs. Credits are used to take assessments, at the rate shown for each assessment. Prices are in Indian rupees and are shown before you pay. Payments are processed securely by Razorpay.
2. No refunds once credits are purchased
All credit purchases are final. Once a payment is confirmed and the credits are added to your balance, the purchase cannot be cancelled and the amount is not refunded, whether or not the credits have been used. Credits cannot be exchanged for cash or transferred to another account. Please check the pack and the amount before you pay.
3. Cancelling before you pay
You can cancel at any time before you complete the payment, by closing the payment window or choosing Cancel on the payment page. Nothing is charged.
4. Payment problems
These are not refunds of a purchase. They cover cases where a purchase did not go through correctly:
- Money deducted but no credits added. We add the credits once Razorpay confirms the payment. If the payment was not completed, Razorpay returns the money to you automatically, usually within 5 to 7 working days.
- Charged twice for the same order. We return the extra payment.
If an assessment could not be completed because of a fault on our side, we return the credits used for it to your balance.
Nothing in this policy limits any right you have under the law.
5. Contact
To report a payment problem, contact us from the email address on your account within 30 days of the payment, with the order or payment ID from your Credits page or the Razorpay receipt. We reply within 3 working days.
- Aspire2b Career Solutions
- Phone: +91 88506 79030
- Email: hello@talentmeter.online