CommunicationBeginner1 credit

Communication Skills Basic

A practical starter course for anyone who wants to communicate better at work and in interviews. Learn how messages get lost, listen actively and confirm instructions, speak clearly and introduce yourself well, answer interview questions with STAR, write short emails and messages that get a reply, avoid common Indian-English errors, and use confident body language and good office and online meeting etiquette. Short lessons with Indian workplace examples, a quick quiz after each one and the best free videos and resources. The 4 chapters match the 4 areas of the Communication Skills Basic assessment.

For students, freshers, job seekers and anyone starting out at work · 4 chapters · 10 lessons · about 3 h 5 min

1 credit One-time payment: unlock it once and keep it for good. The first 2 lessons are free to watch. Create a free account to start. Start learning I already have an account

Chapters and lessons

Listen so people feel heard3 lessons · 25 min

Assessment area: Listening and understanding

Listen with full attention, check what you heard and act on the real message, not the one you expected.

1.1 Welcome: how messages get lost Free preview 5 min · video
1.2 Active listening: hear the whole message Free preview 8 min · video
1.3 Ask, paraphrase and confirm 12 min · video

Speak clearly and confidently3 lessons · 77 min

Assessment area: Clear speaking

Use simple words and a clear structure, introduce yourself well and stay calm when you have to speak without preparing.

2.1 Simple words, clear structure 10 min · video
2.2 Introduce yourself and answer interview questions 9 min · video
2.3 Think on your feet: calls and surprise questions 58 min · video

Write clear emails and messages2 lessons · 8 min

Assessment area: Everyday writing

Write short, polite emails and chat messages with clear subject lines, and avoid the English errors that confuse readers.

3.1 Emails and WhatsApp messages that get a reply 6 min · video
3.2 Common English errors in Indian workplaces 2 min · video

Body language and workplace etiquette2 lessons · 75 min

Assessment area: Body language and etiquette

Use eye contact, posture and gestures that build trust, and follow the courtesy rules of offices and online meetings.

4.1 Eye contact, posture and gestures 21 min · video
4.2 Office and online meeting etiquette 54 min · video

Finish line: take the Communication Skills Basic assessment20 questions in 20 minutes. Your quiz answers show which areas to revise first.

Prove it with an assessment

Level 1 Communication Skills Basic 20 questions · 20 minutes · 1 credit Skip the course and test now

What you earnA course certificate when you finish every lesson, then the assessment's report, certificate and badge points when you take it.

What you will be able to do

See how messages get lost and how to close the loop
Listen actively and confirm instructions so that work is done right the first time
Speak clearly, introduce yourself well and answer interview questions with STAR
Handle phone calls and surprise questions calmly
Write short, clear emails and messages and avoid common Indian-English errors
Use confident body language and follow office and online meeting etiquette