Communication Skills Advanced
A practical course for working professionals and team leads who want their communication to move people. Learn to start with why, structure a pitch and present with data, write answer-first updates for senior readers, share bad news and apologise well, say no and disagree respectfully, calm angry customers, negotiate a win-win, give SBI feedback, take criticism well, and run meetings, remote teams and cross-cultural work smoothly. Short lessons with Indian workplace examples, a quick quiz after each one and the best free videos and resources. The 5 chapters match the 5 areas of the Communication Skills Advanced assessment. New to workplace communication? Start with Communication Skills Basic.
For working professionals, team leads, managers and final-year students preparing for corporate roles · 5 chapters · 12 lessons · about 2 h 36 min
Chapters and lessons
Structure a pitch around the audience, tell a story with data and handle nerves and tough questions.
- 1.1 Welcome: from clear to influential Free preview
- 1.2 Structure a pitch around your audience Free preview
- 1.3 Deliver it: data stories, nerves and questions
Write for busy senior readers with the answer first, and handle status updates, bad news and apologies well.
- 2.1 Answer first: write for senior readers
- 2.2 Status updates, bad news and apologies
Say no and disagree respectfully, calm an angry customer or colleague, and negotiate an outcome that works for both sides.
- 3.1 Say no and disagree respectfully
- 3.2 Calm an angry customer or colleague
- 3.3 Negotiate a win-win
Give feedback people can act on, take criticism without getting defensive and build trust over time.
- 4.1 Give feedback people can use
- 4.2 Take criticism well and build trust
Run meetings that end in decisions, choose the right channel for remote teams and work well with clients from other cultures.
- 5.1 Run meetings that end in action
- 5.2 Remote, hybrid and global teams