System administrator and IT support
Also called: IT support, Helpdesk engineer
Keeps computers, servers, accounts and office IT running for everyone else.
What the work is
System administrators and IT support engineers are the people everyone calls when something does not work. They set up laptops and accounts, manage servers and email, install updates, back up data and fix problems for users.
It is one of the easiest ways into IT, open to diploma holders and graduates from many fields. From here people grow into cloud, networking, security or IT management.
A typical week
- Set up and fix laptops, accounts and printers
- Manage Windows and Linux servers
- Apply updates and back up data
- Help users by phone, chat and in person
It suits people who
- Like helping people
- Enjoy fixing technical problems
- Are organised and patient
Your path to get there
School (Class 8-10)
- Any stream; basic computer skills and curiosity help
Class 11-12
- BCA, B.Sc IT, B.Tech or an IT diploma
College or fresher
- Learn Windows, Active Directory, Linux and basic networking
- Earn CompTIA A+, Microsoft or Linux certifications
Working or switching
- Anyone comfortable with computers can start in IT support
- Support staff grow into system admin, cloud or security roles
- Start with a skills refresh of 6 to 12 weeks: one short course and one TalentMeter assessment to show where you stand today.
- Use returnship and second-career programmes; many large employers in India run them for people back after a break.
- Explain the gap in one honest line on your CV and LinkedIn, and list what you did in it (caregiving, freelancing, courses, volunteering).
- Contract, part-time and freelance roles are a common way back in; they turn into full-time offers often.
Exams and certifications
| Name | What it is for | When |
|---|---|---|
| CompTIA A+ ↗ | IT support basics | Any time |
| Microsoft 365 and Azure certifications ↗ | Admin skills | Any time |
| Red Hat RHCSA | Linux administration | Any time |
Exam names, eligibility and dates change. Always check the official website for this year's notice.
Job market
Job titles to search
Who hires
Where the jobs are
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